About us

Network Rail owns, operates and develops Britain’s railway infrastructure. 

Miles of track

Bridges, tunnels and viaducts

Of signals, level crossings and stations

Our Vision

We are becoming a company that is on the side of the passengers and freight users; that is easy to engage with and is an efficient and dependable partner.

Our Purpose

We exist to get people and goods where they need to be and to support our country’s economic prosperity.

Our Role

Running a safe, reliable and efficient railway, serving customers and communities. 

Putting passengers first 

 

Network Rail is changing how it operates.

We are pushing devolution further, making routes more responsive to local needs and cutting through red tape and bureaucracy.

14 new routes supported by five Network Rail regions, each led by a managing director.

The five Network Rail regions are Eastern, North West & Central, Scotland’s Railway, Southern and Wales & Western.

The 14 routes are responsible for operations, maintenance and minor renewals, including the day-to-day delivery of train performance and the relationship with their local train operating companies.

The new structure sets us up for deeper devolution and to be more responsive to the needs of train operators, passengers and freight users by bringing our people closer to those we serve.

Our routes and regions

We are customer focused. We run the company through developed route businesses that understand how to meet customer needs. They operate, maintain and renew infrastructure to deliver a safe and reliable railway for passengers and freight customers.

Our regions encompass multiple routes and transport hubs to better align operations with passengers’ and communities’s needs.

Each route is a large, complex business in its own right, run by a managing director and a senior leadership team who are accountable for effectively and efficiently delivering for customers and key stakeholders. These outcomes are made visible through route and customer scorecards.

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