Customer Support

Get in touch

Contact us through:

Call our 24/7 national helpline on 03457 11 41 41

Write to us – Network Rail: 1 Eversholt Street, London, NW1 2DN

To report a crime please contact the British Transport Police:

Call: 0800 40 50 40, 999 or Text: 61016

To contact a member of the support team:

Use our live chat service

*Please note*

Chat Hours: 

Monday – Sunday: 07.00 AM – 07.00 PM GMT

Emergency 24 hour helpline

03457 11 41 41

If there is a safety threat to you or to others such as:

  • People, animals or objects on or near the track
  • Damage or fault at a level crossing
  • A vehicle has hit a bridge
  • A broken fence or open gate allowing access to the track

Call our helpline

03457 11 41 41

If you have a concern or question, call our 24 hour helpline.

Open 24 hours, 365 days a year. 

Type talk

18001

To activate Typetalk dial 18001 followed by 03457 11 41 41

Switchboard

0207 557 8000

The switchboard line is open Monday – Friday 9am – 5 pm 

Live help- chat with a member of our support team

Open live chat

Please call our emergency 24 hour helpline on 03457 11 41 41 if there is a safety threat to you or to others such as:

  • People, animals or objects on or near the track
  • Damage or fault at a level crossing
  • A vehicle has hit a bridge
  • A broken fence or open gate allowing access to the track

Alternatively, to report an incident or issue fill out the below form. Our team will respond within 3-5 working days.

14 + 4 =

Skip to content