[et_pb_section fb_built=”1″ _builder_version=”4.10.8″ _module_preset=”default” background_color=”RGBA(0,0,0,0)” background_image=”https:\/\/homepages.shu.ac.uk\/~c2029549\/wordpress\/wp-content\/uploads\/2024\/02\/Picture1-1.png” width=”100%” min_height=”331px” height=”100px” custom_margin=”||-29px|||” custom_padding=”106px||50px|||” bottom_divider_style=”asymmetric4″ bottom_divider_color=”#e5e4e2″ background_last_edited=”off|desktop” da_disable_devices=”off|off|off” locked=”off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row column_structure=”3_5,2_5″ _builder_version=”4.10.8″ _module_preset=”default” custom_padding=”43px||11px|||” global_colors_info=”{}”][et_pb_column type=”3_5″ _builder_version=”4.10.8″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.10.8″ _module_preset=”default” header_font=”Mulish|||||on|||” header_text_color=”#FFFFFF” header_font_size=”47px” header_6_font=”Mulish||||||||” header_6_text_color=”#070707″ header_6_font_size=”11px” custom_padding=”||1px|||” header_6_text_shadow_style=”preset1″ global_colors_info=”{}”]<\/p>\n
[\/et_pb_text][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.10.8″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ specialty=”on” _builder_version=”4.10.8″ _module_preset=”default” background_color=”#e5e4e2″ custom_margin=”22px|||||” custom_padding=”||0px|||” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_column type=”1_2″ _builder_version=”3.25″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_image src=”https:\/\/homepages.shu.ac.uk\/~c2029549\/wordpress\/wp-content\/uploads\/2024\/02\/pexels-fauxels-3184339-scaled.jpg” title_text=”pexels-fauxels-3184339″ _builder_version=”4.10.8″ _module_preset=”default” transform_scale=”94%|94%” transform_scale_tablet=”” transform_scale_phone=”” transform_scale_last_edited=”on|phone” transform_translate=”0px|-59px” transform_translate_tablet=”” transform_translate_phone=”-4px|-25px” transform_translate_last_edited=”on|phone” transform_rotate_tablet=”” transform_rotate_phone=”” transform_rotate_last_edited=”on|phone” transform_skew_tablet=”” transform_skew_phone=”” transform_skew_last_edited=”on|phone” transform_origin_tablet=”” transform_origin_phone=”” transform_origin_last_edited=”on|phone” transform_styles_last_edited=”on|phone” transform_styles_tablet=”” transform_styles_phone=”” box_shadow_style=”preset2″ global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_2″ specialty_columns=”2″ _builder_version=”3.25″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_row_inner _builder_version=”4.10.8″ _module_preset=”default” global_colors_info=”{}”][et_pb_column_inner saved_specialty_column_type=”1_2″ _builder_version=”4.10.8″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.10.8″ _module_preset=”default” text_font=”Mulish||||||||” text_text_color=”#070707″ header_2_font=”|||||on|||” header_2_font_size=”33px” header_6_font=”Mulish||||||||” header_6_text_color=”#124d86″ header_6_font_size=”11px” header_6_letter_spacing=”1px” transform_scale=”102%|102%” transform_scale_tablet=”” transform_scale_phone=”” transform_scale_last_edited=”on|phone” transform_translate=”5px|0px” transform_translate_tablet=”” transform_translate_phone=”13px|-62px” transform_translate_last_edited=”on|phone” transform_rotate_tablet=”” transform_rotate_phone=”” transform_rotate_last_edited=”on|phone” transform_skew_tablet=”” transform_skew_phone=”” transform_skew_last_edited=”on|phone” transform_origin_tablet=”” transform_origin_phone=”” transform_origin_last_edited=”on|phone” transform_styles_last_edited=”on|phone” transform_styles_tablet=”” transform_styles_phone=”” locked=”off” global_colors_info=”{}”]<\/p>\n
Implementing UniDesk will require decision making, training and a small degree of technical work from your institution. It is highly recommended that you establish a project team that represents all areas of the organisation who will be using the service. Most institutions have nominated \u201cSuper Users\u201d who champion the use of UniDesk in their roles and have an excellent working understanding of the service. These are normally embedded within each team at a First- and Second-Line level.<\/p>\n
[\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][\/et_pb_column][\/et_pb_section][et_pb_section fb_built=”1″ specialty=”on” _builder_version=”4.10.8″ _module_preset=”default” background_color=”#e5e4e2″ custom_padding=”6px||0px|||” bottom_divider_style=”curve” bottom_divider_color=”#e5e4e2″ da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_column type=”1_2″ specialty_columns=”2″ _builder_version=”3.25″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_row_inner _builder_version=”4.10.8″ _module_preset=”default” global_colors_info=”{}”][et_pb_column_inner saved_specialty_column_type=”1_2″ _builder_version=”4.10.8″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.10.8″ _module_preset=”default” text_font=”Mulish||||||||” text_text_color=”#070707″ header_2_font=”|||||on|||” header_2_font_size=”33px” header_6_text_color=”#124d86″ header_6_font_size=”11px” header_6_letter_spacing=”1px” transform_scale=”102%|102%” transform_scale_tablet=”” transform_scale_phone=”” transform_scale_last_edited=”on|phone” transform_translate=”22px|-46px” transform_translate_tablet=”” transform_translate_phone=”15px|-34px” transform_translate_last_edited=”on|phone” transform_rotate_tablet=”” transform_rotate_phone=”” transform_rotate_last_edited=”on|phone” transform_skew_tablet=”” transform_skew_phone=”” transform_skew_last_edited=”on|phone” transform_origin_tablet=”” transform_origin_phone=”” transform_origin_last_edited=”on|phone” transform_styles_last_edited=”on|phone” transform_styles_tablet=”” transform_styles_phone=”” locked=”off” global_colors_info=”{}”]<\/p>\n
New member onboardings are tailored to each institution through understanding how they operate, and a tailored onboarding plan developed. The commonality of processes and customisations allow our members to on-board in a short timescale. Members are empowered to make local changes to further customise UniDesk to match their institution\u2019s organisational hierarchy.<\/p>\n
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[\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”3.25″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_image src=”https:\/\/homepages.shu.ac.uk\/~c2029549\/wordpress\/wp-content\/uploads\/2024\/02\/Picture2-4.png” title_text=”Picture2″ _builder_version=”4.10.8″ _module_preset=”default” transform_scale=”74%|74%” transform_scale_tablet=”” transform_scale_phone=”” transform_scale_last_edited=”on|phone” transform_translate=”0px|15px” transform_translate_tablet=”” transform_translate_phone=”0px|-74px” transform_translate_last_edited=”on|phone” transform_rotate_tablet=”” transform_rotate_phone=”” transform_rotate_last_edited=”on|phone” transform_skew_tablet=”” transform_skew_phone=”” transform_skew_last_edited=”on|phone” transform_origin_tablet=”” transform_origin_phone=”” transform_origin_last_edited=”on|phone” transform_styles_last_edited=”on|phone” transform_styles_tablet=”” transform_styles_phone=”” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_section][et_pb_section fb_built=”1″ fullwidth=”on” _builder_version=”4.10.8″ _module_preset=”default” top_divider_style=”slant2″ top_divider_color=”#e5e4e2″ top_divider_height=”37px” bottom_divider_style=”slant2″ bottom_divider_color=”#e5e4e2″ bottom_divider_height=”42px” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_fullwidth_slider _builder_version=”4.10.8″ _module_preset=”default” background_enable_image=”off” custom_margin=”||0px|-21px|false|false” custom_padding=”3px||311px|103px|false|false” global_colors_info=”{}”][et_pb_slide _builder_version=”4.10.8″ _module_preset=”default” body_font=”Mulish|||||on|||” body_text_color=”#FFFFFF” body_font_size=”27px” body_letter_spacing=”2px” background_image=”https:\/\/homepages.shu.ac.uk\/~c2029549\/wordpress\/wp-content\/uploads\/2024\/02\/image-5-2.png” background_enable_image=”on” transform_translate=”2px|0px” custom_padding=”298px||||false|false” body_text_shadow_style=”preset3″ global_colors_info=”{}” sticky_transition=”on”]<\/p>\n
These slides give an overview of the decisions that your institution will be required to make to create your own UniDesk environment suitable for your needs. It also covers the on-boarding process to ensure that you are kept up to speed at all points of the project to become a member of the UniDesk family.<\/p>\n
[\/et_pb_slide][et_pb_slide heading=”Module Usage” image=”https:\/\/homepages.shu.ac.uk\/~c2029549\/wordpress\/wp-content\/uploads\/2024\/02\/Picture4-4-300×294.png” _builder_version=”4.10.8″ _module_preset=”default” header_font=”||||||||” header_text_align=”center” header_font_size=”53px” body_font=”Mulish||||||||” body_font_size=”15px” background_image=”https:\/\/homepages.shu.ac.uk\/~c2029549\/wordpress\/wp-content\/uploads\/2024\/02\/image-4-1.png” background_enable_image=”on” width=”87%” max_width=”88%” custom_padding=”236px|112px||0px|false|false” global_colors_info=”{}” sticky_transition=”on”]<\/p>\n
As part of the standard subscription a new member institution will Go Live with Call Management, Self Service Portal, and Quick Calls. UniDesk supports additional modules including Problem, Change and Asset however our recommendation is to focus on the adoption of the core modules as introducing a new ITSM tool can be overwhelming.<\/p>\n
[\/et_pb_slide][et_pb_slide heading=”Service Management Consultancy” image=”https:\/\/homepages.shu.ac.uk\/~c2029549\/wordpress\/wp-content\/uploads\/2024\/02\/Picture5-2-300×239.png” _builder_version=”4.10.8″ _module_preset=”default” header_font=”||||||||” header_text_align=”center” body_font=”Mulish||||||||” body_text_align=”center” background_image=”https:\/\/homepages.shu.ac.uk\/~c2029549\/wordpress\/wp-content\/uploads\/2024\/02\/image-5-1.png” background_enable_image=”on” transform_scale_tablet=”” transform_scale_phone=”” transform_scale_last_edited=”on|phone” transform_translate_tablet=”” transform_translate_phone=”19px|0px” transform_translate_last_edited=”on|phone” transform_rotate_tablet=”” transform_rotate_phone=”” transform_rotate_last_edited=”on|phone” transform_skew_tablet=”” transform_skew_phone=”” transform_skew_last_edited=”on|phone” transform_origin_tablet=”” transform_origin_phone=”” transform_origin_last_edited=”on|phone” transform_styles_last_edited=”on|phone” custom_padding=”227px|||0px|false|false” header_font_size_tablet=”” header_font_size_phone=”49px” header_font_size_last_edited=”on|phone” transform_styles_tablet=”” transform_styles_phone=”” global_colors_info=”{}” sticky_transition=”on”]<\/p>\n
Our members have access to consultancy during the planning and rollout stages when they join UniDesk. Our consultancy design support experts work with our members to understanding their local environment and where the ITIL framework (and the UniDesk tool support) should be adapted to suit.<\/p>\n
Our trainers will advise on how ITIL can be applied, used effectively to improve services and how the disciplines map across services. The consultation will provide recommendations based on years of best practice with ITIL and tailored to suit the member\u2019s particular setup. The process design consultation session(s) are completed prior to the hand-over of a member\u2019s TEST environment, as this includes all required customisations.<\/p>\n
The goal of these sessions is to ensure that
members understand the common process and can choose and define their institutionally devolved options. Operator training is not covered within these sessions as the overviews are aimed towards permiting informed decision making rather than full operational understanding of the module.<\/p>\n
[\/et_pb_slide][et_pb_slide heading=”Self Service Portal” image=”https:\/\/homepages.shu.ac.uk\/~c2029549\/wordpress\/wp-content\/uploads\/2024\/02\/image-6-169×300.png” arrows_custom_color=”#FFFFFF” dot_nav_custom_color=”#FFFFFF” _builder_version=”4.10.8″ _module_preset=”default” background_color=”RGBA(0,0,0,0)” background_enable_color=”on” background_image=”https:\/\/homepages.shu.ac.uk\/~c2029549\/wordpress\/wp-content\/uploads\/2024\/02\/image-2-2.png” background_enable_image=”on” transform_scale_tablet=”” transform_scale_phone=”” transform_scale_last_edited=”on|phone” transform_translate=”0px|17px” transform_translate_tablet=”” transform_translate_phone=”20px|14px” transform_translate_last_edited=”on|phone” transform_rotate_tablet=”” transform_rotate_phone=”” transform_rotate_last_edited=”on|phone” transform_skew_tablet=”” transform_skew_phone=”” transform_skew_last_edited=”on|phone” transform_origin_tablet=”” transform_origin_phone=”” transform_origin_last_edited=”on|phone” transform_styles_last_edited=”on|phone” width=”100%” max_width=”100%” custom_padding=”287px|49px||0px|false|false” header_font_size_tablet=”” header_font_size_phone=”45px” header_font_size_last_edited=”on|phone” transform_styles_tablet=”” transform_styles_phone=”” global_colors_info=”{}” sticky_transition=”on”]<\/p>\n
Institutions are supplied with a Test Environment and samples will be provided on possible layouts. A \u201cmock-up\u201d loosely based on what we see on your web pages provides sample essential components to experiment with. As part of this some of the key decisions to be made include:<\/p>\n
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[\/et_pb_slide][et_pb_slide heading=”Call Management” image=”https:\/\/homepages.shu.ac.uk\/~c2029549\/wordpress\/wp-content\/uploads\/2024\/02\/Picture3-1-300×300.png” _builder_version=”4.10.8″ _module_preset=”default” header_font=”||||||||” background_color=”RGBA(0,0,0,0)” background_enable_color=”on” background_image=”https:\/\/homepages.shu.ac.uk\/~c2029549\/wordpress\/wp-content\/uploads\/2024\/02\/image-3-1.png” background_enable_image=”on” transform_scale_tablet=”” transform_scale_phone=”” transform_scale_last_edited=”on|phone” transform_translate_tablet=”” transform_translate_phone=”12px|11px” transform_translate_last_edited=”on|phone” transform_rotate_tablet=”” transform_rotate_phone=”” transform_rotate_last_edited=”on|phone” transform_skew_tablet=”” transform_skew_phone=”” transform_skew_last_edited=”on|phone” transform_origin_tablet=”” transform_origin_phone=”” transform_origin_last_edited=”on|phone” transform_styles_last_edited=”on|phone” text_orientation=”center” custom_padding=”305px||||false|false” header_font_size_tablet=”” header_font_size_phone=”43px” header_font_size_last_edited=”on|phone” transform_styles_tablet=”” transform_styles_phone=”” global_colors_info=”{}” sticky_transition=”on”]<\/p>\n
Call Management is UniDesk\u2019s Incident Management process. There are several decisions required to customise call management to meet your institutions best practice.<\/p>\n
[\/et_pb_slide][et_pb_slide heading=”Organisational Structure” image=”https:\/\/homepages.shu.ac.uk\/~c2029549\/wordpress\/wp-content\/uploads\/2024\/02\/student-organisational-244×300.png” _builder_version=”4.10.8″ _module_preset=”default” header_font=”Mulish||||||||” body_font=”Mulish||||||||” background_image=”https:\/\/homepages.shu.ac.uk\/~c2029549\/wordpress\/wp-content\/uploads\/2024\/02\/image-3-2.png” background_enable_image=”on” custom_padding=”323px||||false|false” global_colors_info=”{}” sticky_transition=”on”]<\/p>\n
[\/et_pb_slide][et_pb_slide heading=”Project Communication” image=”https:\/\/homepages.shu.ac.uk\/~c2029549\/wordpress\/wp-content\/uploads\/2024\/02\/commun-300×300.png” _builder_version=”4.10.8″ _module_preset=”default” header_font=”Mulish||||||||” body_font=”Mulish||||||||” background_image=”https:\/\/homepages.shu.ac.uk\/~c2029549\/wordpress\/wp-content\/uploads\/2024\/02\/Woman-smaller.png” background_enable_image=”on” custom_padding=”280px||||false|false” global_colors_info=”{}” sticky_transition=”on”]<\/p>\n
The institution is kept informed at all stages of the project to on-board to UniDesk. This includes the
project key roles, timelines, and major milestones. The new member will be expected to provide a senior user who will represent the interests of their institution. They will liaise with the Project Sponsor (UniDesk Service Owner) and Business Lead (UniDesk Service Operational Manager) to ensure that the project deliverables are met. Meetings will be set up at a regular frequency to provide both project updates and remote training sessions.<\/p>\n
In addition to regular project catchups the Business Lead sends out communications including checklists for Go Live.<\/p>\n
[\/et_pb_slide][et_pb_slide heading=”A full UniDesk Process Manager and Institutional Administrator Welcome Pack” image=”https:\/\/homepages.shu.ac.uk\/~c2029549\/wordpress\/wp-content\/uploads\/2024\/02\/computer1-300×274.png” _builder_version=”4.10.8″ _module_preset=”default” header_font=”Mulish||||||||” header_font_size=”29px” body_font=”Mulish||||||||” background_image=”https:\/\/homepages.shu.ac.uk\/~c2029549\/wordpress\/wp-content\/uploads\/2024\/02\/image-6-2.png” background_enable_image=”on” custom_padding=”280px||||false|false” global_colors_info=”{}” sticky_transition=”on”]<\/p>\n
This gives the institution\u2019s \u201cUniDesk Representative\u201d a full view on what can and cannot be changed as part of the shared service. It outlines what can be customised and what administrative tasks are within the institution\u2019s control. This includes information such as:<\/p>\n
[\/et_pb_slide][\/et_pb_fullwidth_slider][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.10.8″ _module_preset=”default” background_color=”#e5e4e2″ background_enable_image=”off” custom_padding=”||99px|||” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.10.8″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.10.8″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/homepages.shu.ac.uk\/~c2029549\/wordpress\/wp-content\/uploads\/2024\/02\/pexels-andrea-piacquadio-3776180-scaled.jpg” title_text=”pexels-andrea-piacquadio-3776180″ _builder_version=”4.10.8″ _module_preset=”default” width=”93%” max_width=”100%” module_alignment=”center” border_style_all=”none” box_shadow_style=”preset2″ global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.10.8″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.10.8″ _module_preset=”default” text_font=”Mulish||||||||” text_text_color=”#070707″ text_font_size=”15px” header_font=”Mulish|||||on|||” header_6_font=”Mulish|||||on|||” header_6_text_color=”#124d86″ transform_scale_tablet=”” transform_scale_phone=”” transform_scale_last_edited=”on|phone” transform_translate=”-19px|91px” transform_translate_tablet=”” transform_translate_phone=”20px|7px” transform_translate_last_edited=”on|phone” transform_rotate_tablet=”” transform_rotate_phone=”” transform_rotate_last_edited=”on|phone” transform_skew_tablet=”” transform_skew_phone=”” transform_skew_last_edited=”on|phone” transform_origin_tablet=”” transform_origin_phone=”” transform_origin_last_edited=”on|phone” transform_styles_last_edited=”on|phone” transform_styles_tablet=”” transform_styles_phone=”” global_colors_info=”{}”]<\/p>\n
As the Go Live approaches the relevant contacts or project representatives will receive summary information confirming operator training, module adoption and dedicated support arrangements. As part of this the institution receives the following tailored documentation:<\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ _builder_version=”4.10.8″ _module_preset=”default” width=”86.8%” max_width=”1376px” min_height=”100px” height=”406px” custom_margin=”|auto|46px|auto||” custom_padding=”||0px|||” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.10.8″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.10.8″ _module_preset=”default” text_font=”Mulish||||||||” text_text_color=”#070707″ header_2_font=”|||||on|||” header_2_text_color=”#124d86″ header_2_font_size=”24px” global_colors_info=”{}”]<\/p>\n
The aim of this classroom part theory, part practical training session is to equip our member\u2019s nominated \u2018trainers\u2019 with the knowledge required to advise and train colleagues in call management within UniDesk. The session introduces the tool and highlights the benefits that UniDesk will bring as well as providing overview of terminology and the call management process. There is also a practical element to the session which ensures that all attendees have familiarity with using the tool ahead of go live.<\/p>\n
[\/et_pb_text][et_pb_image src=”https:\/\/homepages.shu.ac.uk\/~c2029549\/wordpress\/wp-content\/uploads\/2024\/02\/callll-300×300.png” title_text=”callll” _builder_version=”4.10.8″ _module_preset=”default” transform_scale=”40%|40%” transform_scale_tablet=”” transform_scale_phone=”” transform_scale_last_edited=”on|phone” transform_translate=”116px|-203px” transform_translate_tablet=”” transform_translate_phone=”2px|-185px” transform_translate_last_edited=”on|phone” transform_rotate_tablet=”” transform_rotate_phone=”” transform_rotate_last_edited=”on|phone” transform_skew_tablet=”” transform_skew_phone=”” transform_skew_last_edited=”on|phone” transform_origin_tablet=”” transform_origin_phone=”” transform_origin_last_edited=”on|phone” transform_styles_last_edited=”on|phone” transform_styles_tablet=”” transform_styles_phone=”” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.10.8″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.10.8″ _module_preset=”default” text_font=”Mulish||||||||” text_text_color=”#070707″ header_2_font=”Mulish|||||on|||” header_2_text_color=”#124d86″ transform_scale=”102%|102%” global_colors_info=”{}”]<\/p>\n
In addition to formal training being provided as part of the on-boarding process we supply a supplementary pack for those who were unable to atend or act as a revision for those who have been trained. This includes information on:<\/p>\n
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The Operator Welcome pack describes all the essentials of UniDesk operation. It is tailored for the institution to give them information on core components and processes of the service that are included from Go Live. There will be some assumed knowledge in this pack based on prior consultation and training. The content of this document is not exhausve and is to provide the essential operating information for operators for Go Live and shortly beyond it. The pack includes the following information:<\/p>\n
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Throughout the on-boarding process the institution is kept well-informed of project progress with emails including easy-to-read timelines<\/p>\n
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Experience the difference! Request a demo today and discover how our UniDesk platform can transform your service operations.<\/p>\n
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What we can do for youSTARTING POINT What To Expect Implementing UniDesk will require decision making, training and a small degree of technical work from your institution. It is highly recommended that you establish a project team that represents all areas of the organisation who will be using the service. Most institutions have nominated \u201cSuper […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-139","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/homepages.shu.ac.uk\/~c2029549\/wordpress\/index.php?rest_route=\/wp\/v2\/pages\/139","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/homepages.shu.ac.uk\/~c2029549\/wordpress\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/homepages.shu.ac.uk\/~c2029549\/wordpress\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/homepages.shu.ac.uk\/~c2029549\/wordpress\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/homepages.shu.ac.uk\/~c2029549\/wordpress\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=139"}],"version-history":[{"count":56,"href":"https:\/\/homepages.shu.ac.uk\/~c2029549\/wordpress\/index.php?rest_route=\/wp\/v2\/pages\/139\/revisions"}],"predecessor-version":[{"id":814,"href":"https:\/\/homepages.shu.ac.uk\/~c2029549\/wordpress\/index.php?rest_route=\/wp\/v2\/pages\/139\/revisions\/814"}],"wp:attachment":[{"href":"https:\/\/homepages.shu.ac.uk\/~c2029549\/wordpress\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=139"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}